PrecisionFix Mobile Terms of Service (Draft R3)

Key fees at a glance

This summary is part of the agreement. The full terms below control if there is any conflict.

1. Agreement, acceptance and contact

This agreement is between PrecisionFix Mobile LLC ("PrecisionFix") and the person who books service ("you").

Accepting these terms. You accept this agreement by checking the box labeled "I have read and agree to the Terms of Service" when you request a booking on the PrecisionFix website. Checking the box is your electronic signature. A link next to the checkbox opens the full terms, so you can read them before you book.

What PrecisionFix records. For each booking PrecisionFix records the exact version linked at the checkbox, the checkbox acceptance, your name and contact details, and the date and time. It keeps your approved estimates and every later approval with the same record.

Your copy. PrecisionFix sends you a copy of the version you accepted with your booking confirmation, by email or text. That copy is the fixed text of the version you accepted, not only a link to a web page that can change. You can ask for another copy at any time.

Which version applies. The version in effect when you book applies to that appointment and to any return visit for the same job.

Authority. You confirm that you own the vehicle or are authorized by its owner to approve services and payments for it.

When more than one person is involved. The vehicle owner, the person approving the work and the cardholder can be different people. The person who approves work must have the owner's authority to approve it. Only the cardholder can authorize charges to a card. PrecisionFix records who approved the work and who authorized the card.

Scope. PrecisionFix performs only the inspections, diagnostics and repairs you authorize under Section 4.

Other notices and forms. Accepting these terms does not replace any notice, form or disclosure the law requires for a particular transaction. Where one is required, PrecisionFix provides it separately.

How to contact PrecisionFix. Use these channels to cancel or reschedule, make a warranty claim, raise a dispute, withdraw a saved-card authorization, or decline or withdraw photo permission:

• Text or call: (512) 571-3425

A message sent to the text number or email address above counts as "in writing" under this agreement.

2. Booking deposit, cancellations, rescheduling and fuel surcharge

Requesting a time is free. Once PrecisionFix confirms your appointment, a $50 deposit is required to hold it. The appointment is not held until the deposit is paid. The booking confirmation shows the service booked and the diagnostic rate and minimum before you pay the deposit.

What happens to the $50 deposit.

Reasons within your control. These are things you arrange or already know about: permission to work at the location, gate or garage access, a vehicle parked where it cannot be reached, or a hazard you knew about and did not mention when booking.

Reasons no one could foresee. Examples are a road closure, an emergency at the location, or a hazard that appeared after you booked. These do not use your one reschedule.

When PrecisionFix cancels, postpones or cannot do the job. This covers PrecisionFix's schedule, its tools and equipment, its ability to perform the confirmed service, and weather. You choose a new appointment you and PrecisionFix both agree to, or a full deposit refund. Neither choice uses your one reschedule.

The deposit is the only charge when no work is done. No diagnostic minimum, labor charge or fuel surcharge applies only because PrecisionFix arrived. Parts you already approved and paid for are separate and are handled under Section 5.

Refunds. Deposit refunds are made on the timing in Section 5.

Your legal rights. Nothing in this section limits a cancellation or refund right the law gives you. Where the law requires a cancellation notice, PrecisionFix provides it.

Mobile fuel surcharge. A $20 mobile fuel surcharge applies to each visit where diagnostic or repair work is performed and is added to your invoice. When a job is planned over more than one visit, your quote shows the number of visits and the total surcharge. It is not charged for a return visit PrecisionFix caused, including a covered workmanship correction, a missing tool, a PrecisionFix ordering error or a PrecisionFix postponement.

Jobs with more than one visit. One deposit covers one job. A later visit for the same job, scheduled when you approve the repair, needs no new deposit. A warranty visit under Section 6 needs no deposit.

3. Rates, minimums and diagnostics

PrecisionFix bills two kinds of labor differently. Diagnostic labor is billed on time. Repair labor is a fixed price.

Diagnostic labor. Diagnostics, including advanced electrical and module diagnostics, are $150 per hour. Diagnostic time is the time PrecisionFix is on site diagnosing your vehicle, including but not limited to testing, scan-tool work and checking wiring diagrams. After the first hour, time is billed in 15-minute increments, rounded to the nearest 15 minutes: 7 minutes or less rounds down, and 8 minutes or more rounds up.

If the fault needs more than the diagnostic time you approved, PrecisionFix tells you in writing before continuing, and you decide whether to keep going. If you choose to stop, you pay for the diagnostic time already done.

Diagnostic time is separate from repair labor and never counts toward it, whether or not you approve the repair.

Repair labor. Before repair work begins, PrecisionFix sends you a repair quote: the estimated hours for the job at $150 per hour, unless a different rate is agreed in writing. Once you approve it, the quote is a fixed price for that repair labor. It does not go up because the same approved work takes longer, and it does not go down because the work is finished sooner. It changes only when you approve genuinely additional work in writing under Section 4.

Minimums. A one-hour minimum applies once to each separately approved diagnosis and once to each separately approved repair quote, when that work begins. Minimums do not apply to each individual task, or to each stage listed inside a repair quote. Extending a diagnosis already under way on the same visit does not add a new minimum. Each minimum that applies is shown in the approval request before you authorize the work.

What you are paying for. You are paying for the professional time and services you authorize PrecisionFix to perform. Diagnostic testing may not identify the cause of a problem within the approved time. Hidden damage, intermittent faults, prior repairs, aftermarket modifications, or multiple underlying failures may require further testing or separate repairs. PrecisionFix will explain the findings and obtain your authorization before performing additional work or exceeding the approved amount.

Charges for authorized diagnostic time actually performed remain payable even if the cause has not yet been identified, you decline recommended repairs, or symptoms remain. A specific diagnostic or repair outcome is not guaranteed; however, this does not excuse deficient workmanship. PrecisionFix's workmanship remains covered by the 90-day warranty described in Section 6, and nothing in this provision limits your rights or remedies for deficient or unauthorized work.

An estimate is not a guarantee of future vehicle performance.

What your invoice shows. Your invoice lists actual diagnostic time, any minimum charge applied, and fixed-price repair labor as separate lines. Fixed-price repair labor is shown as a price. Estimated hours and labor-guide hours are not presented as hours actually worked.

4. Authorizing work

Approval before work starts. Before any work begins, PrecisionFix sends you in writing, by text or email, the work proposed and what it costs: the rate and one-hour minimum for a diagnosis, or the repair quote and parts cost for a repair. Your reply approving it is your authorization and has the same effect as a signature. No work starts, and no charge beyond the deposit is incurred, without that approval.

Additional work. Before exceeding an approved amount or doing work outside the approved scope, PrecisionFix explains the reason and the added price and gets your approval by text or email. You may decline. Declining additional work is not a cancellation by you. If the approved job cannot be finished without the declined work, the job stops and Section 5 ("If a job stops early") sets what is payable.

Work proposed at your location. If PrecisionFix proposes or adds work while at your location, any right the law gives you to cancel that work applies, and PrecisionFix gives you any cancellation notice the law requires.

Disassembly. Some diagnostic or repair work means taking part of the vehicle apart. That can leave it undrivable for a time, and it can uncover seized parts, hidden damage or other problems that need more work.

Before any disassembly that could leave the vehicle undrivable, PrecisionFix tells you in writing what will be taken apart, the risks it can reasonably foresee, whether putting it back together is included, and the most it will cost. That work starts only after you approve it in writing.

Reassembly that is part of the approved work is never charged twice. If taking the vehicle apart shows a problem that stops PrecisionFix from safely finishing or reassembling within what you approved, PrecisionFix explains what was found, your options and what each one costs. Nothing extra is done or charged until you approve it in writing.

If you decline the extra work, PrecisionFix puts back together whatever was included in your approval, as far as that can be done safely. If the vehicle cannot be safely reassembled or driven without more repairs, PrecisionFix tells you why and documents its condition and any special transport needs.

Existing conditions and damage PrecisionFix causes. A condition that already existed and is uncovered by the work, such as a seized or corroded part, is not damage caused by PrecisionFix, and repairing it needs your approval. PrecisionFix documents what it finds, with photos where practical. PrecisionFix is responsible for damage caused by its own deficient or unauthorized work, and you are not charged for correcting it.

If you decline a recommended repair. PrecisionFix sends you a written note by text or email naming the declined service and any safety concerns it knows of from the work it performed. If PrecisionFix tells you the vehicle is not safe to drive, you are responsible for arranging and paying for towing or transport, except to the extent PrecisionFix is legally responsible. Declining work does not shift liability for PrecisionFix's own negligent acts.

Safe handoff. At every handoff, PrecisionFix documents the work completed, any work left unfinished, and any safety concerns it knows of from the job. PrecisionFix tells you clearly if it knows of a condition that makes the vehicle unsafe to drive, and what towing or transport it needs. These notes cover only the work PrecisionFix performed. A completed job or a handoff note is not a full safety inspection and does not establish that the vehicle as a whole is roadworthy.

Return visits. A return visit for extra work you ask for, or to diagnose or replace a part you supplied that may be defective, needs a separate quote and your approval in writing before any charge. A return visit PrecisionFix caused has no added labor charge and no fuel surcharge. That includes correcting workmanship covered under Section 6, coming back for a missing tool, and correcting a PrecisionFix ordering error. Using a part you supplied does not change that.

A return visit may need diagnostic testing to find the cause. Diagnosis on a warranty claim is handled under Section 6.

Records. PrecisionFix keeps your written approvals, the repairs you declined, approved changes and handoff notes with the job record. Anything decided by phone or in person is written up and sent to you to confirm in writing before any additional chargeable work begins.

5. Payment and parts

Parts are paid for first. You pay 100% of the cost of approved parts before PrecisionFix orders them and before the work begins.

Larger jobs. When the quoted repair labor for a job is more than $750, half of that labor is due before work begins. The rest is due the day the work is done.

How the deposit is applied. The $50 booking deposit is credited once, on the first invoice for work on your job. It does not count toward the parts payment or the upfront labor payment.

Balance. The remaining balance, including authorized labor, the fuel surcharge, applicable taxes and other approved charges, is due the same day the authorized service is completed. Your deposit and every earlier payment are applied first.

Staged repair quotes. When the quoted repair labor is more than $750, the quote you approve lists the stages of the job and the price allocated to each stage. The stage prices add up to the total repair quote. PrecisionFix sets them before work begins, using the labor guide named on the quote. Where two operations share labor, the shared time is counted once and the quote shows which stage carries it. A repair quote of $750 or less is treated as a single stage.

If a job stops early. One rule applies whenever a job ends before the approved work is finished. It applies whether you cancel, you decline additional work the job depends on, PrecisionFix stops the job, or work is interrupted under Section 7. You pay only for:

• diagnostic time actually performed, under Section 3;
• each completed repair stage, at the price allocated to it in your approved quote;
• for a stage that was started but not finished, the share of that stage's price that matches the work properly performed, as described below;
• the one-hour repair minimum shown in your approval, in place of the repair charges above, if repair work had begun and those charges total less than the minimum;
• approved parts, as set out in the parts paragraphs below;
• the fuel surcharge for a visit where work was performed, and applicable taxes.

Nothing is charged for labor that was not performed. PrecisionFix does not charge for work that was deficient or unauthorized.

How a partly finished stage is measured. PrecisionFix records which operations in the stage were finished and which remain. The charge is the finished operations' share of the stage, using the same labor guide and the same shared-labor adjustments as your quote. If the guide does not list the finished operations separately, PrecisionFix uses its documented actual time on that stage at $150 per hour. Either way, the charge is never more than the price of that stage. PrecisionFix does not assign new times after the job stops.

Final accounting. When a job is completed, canceled or interrupted, PrecisionFix sends you a written final accounting. It lists:

• the $50 booking deposit;
• parts payments;
• labor prepayments;
• authorized charges and applicable taxes;
• credits, refunds, and any balance due.

Each payment is applied once. Nothing is charged or kept twice for the same thing.

Refund timing. When a refund is due, PrecisionFix starts it within 5 business days after the final accounting, or sooner if the law requires. A deposit refund under Section 2 is started within 5 business days after you choose it. A parts-return refund is started within 5 business days after the supplier confirms the credit. Refunds go to the original payment method where possible. PrecisionFix tells you the date it started the refund. Your bank or card issuer controls when it posts to your account.

How to pay. PrecisionFix accepts credit or debit card through the online invoice, cash, and Zelle. This version of the terms adds no surcharge for any payment method.

Invoice and receipt. PrecisionFix provides an itemized invoice showing parts, labor, fees, applicable taxes, and any deposits, payments or credits applied. The invoice states when payment is due. The person who pays receives a receipt for each payment.

Saving a card for later charges. Paying a deposit by card does not, by itself, authorize any later charge. Saving a card is a separate choice the cardholder makes at checkout. If the cardholder agrees to save a card:

• PrecisionFix may charge it only for amounts approved in writing for that job: approved parts, the upfront labor payment, approved diagnostic charges and the balance on the final invoice.
• Parts and upfront labor are charged when you approve them. The balance is charged the day the work is completed, after the itemized invoice is sent.
• The deposit and every other payment are applied first. PrecisionFix never charges the card more than the approved amount.
• The cardholder can withdraw this authorization at any time using the contact channels in Section 1. Withdrawal stops future charges to the card. Amounts already owed stay owed and are paid another way.

Unpaid balances. If payment is overdue, PrecisionFix may pause further work and decline new bookings. Before leaving an unfinished job, PrecisionFix documents the vehicle's condition, points out known safety concerns and explains any transport needs. PrecisionFix may send payment reminders, send a written payment demand and pursue lawful collection.

An unpaid or disputed balance does not, by itself, eliminate PrecisionFix's applicable workmanship obligations or responsibility for deficient or unauthorized work. PrecisionFix retains its right to collect amounts lawfully owed.

This agreement does not itself give PrecisionFix a right to keep your keys, hold your vehicle, remove installed parts or claim a lien. PrecisionFix uses a remedy of that kind only where the law independently allows it and its legal requirements are met.

Canceling after prepaying for parts. If you cancel after prepaying for parts that have not been installed:

• Returnable parts: if you ask PrecisionFix to return a part, you pay the restocking, return-shipping and other return fees the supplier actually charges PrecisionFix, plus a $25 handling fee. The handling fee is charged once per return request, however many parts the request covers. PrecisionFix tells you these charges and gets your approval in writing before starting the return. Once the supplier accepts the return and confirms the credit, PrecisionFix subtracts those charges and refunds the rest of your parts payment. If the supplier refuses a return you asked for, there is no refund and the part stays yours.
• Special-order or non-returnable parts: the part is delivered to you and the parts payment is not refunded. PrecisionFix identifies any part as special-order or non-returnable before you approve it.
• Approved parts already installed stay on the vehicle and remain payable.

Returns that are not your choice. The return charges above apply only to a return you ask for. If a part has to go back because PrecisionFix ordered the wrong part, you pay no supplier return fees and no handling fee. PrecisionFix supplies the correct part at the approved price or refunds your payment for that part. The same applies to uninstalled parts, with a refund unless you choose to keep the part, if PrecisionFix cancels the job or cannot perform it for its own reasons under Section 2. Both rules cover special-order and non-returnable parts too. A defective part, or a part under a warranty claim, is handled under Section 6 and is not a voluntary return. A supplier's refusal to reimburse PrecisionFix does not remove any refund or remedy PrecisionFix legally owes you.

Parts you supply. PrecisionFix may accept or decline a part you supply. If a part you supplied turns out to be defective, incorrect or incompatible, you still pay for the authorized labor that was properly performed. If PrecisionFix finds a problem with the part, it explains what it found and gets your approval in writing before doing any additional chargeable work. Removing the part, replacing it and any extra testing need a separate quote and approval, unless they are covered by PrecisionFix's workmanship warranty.

PrecisionFix does not warranty a part you supply. Any manufacturer or seller warranty on it is between you and that company. PrecisionFix's own installation work is still covered under Section 6, and supplying your own part does not change PrecisionFix's responsibility for that work.

Replaced parts. If you want to keep the parts that are replaced, tell PrecisionFix before work begins so they can be set aside. Otherwise, you authorize PrecisionFix to recycle or dispose of them.

Some parts have to go back to the supplier to get a core credit or to complete a warranty claim. If you ask to keep one of these, PrecisionFix explains the core charge or the effect on the warranty claim and gets your approval in writing before going ahead.

Used fluids and hazardous materials are handled and disposed of as the law requires. Any disposal fee is listed on the estimate you approve.

6. Warranty, refunds and remedies

90-day workmanship warranty. PrecisionFix warrants its installation and repair workmanship for 90 days from the date the repair is completed. If a job stops early, the work PrecisionFix performed is covered for 90 days from the date work stopped. A covered correction includes the diagnostic time needed, the corrective labor and the mobile fuel surcharge for the return visit, at no charge to you.

Unpaid or disputed balances. An unpaid or disputed balance does not, by itself, eliminate PrecisionFix's applicable workmanship obligations or responsibility for deficient or unauthorized work. PrecisionFix retains its right to collect amounts lawfully owed.

Making a claim. Tell PrecisionFix promptly after you notice a concern, and within the 90 days, using the contact channels in Section 1. Describe the concern and give PrecisionFix a reasonable chance to inspect it and correct covered workmanship. Do not drive the vehicle if that would be unsafe or could cause more damage.

Continued driving. Additional damage caused by continuing to drive after you noticed the concern, or after PrecisionFix told you not to drive, is not covered. The original workmanship defect remains covered.

Corrections and repeat problems. A warranty correction does not restart the 90 days. A covered concern you report within the 90 days still gets resolved, even if the inspection or correction is scheduled or finished after they end. If a correction does not fix a covered workmanship defect, correcting that same defect again is not a new chargeable job. A repeat symptom caused by a separate, unrelated failure, or by something outside this warranty, may need separately quoted and approved work.

Diagnosis on a warranty claim. Any diagnostic work that might be chargeable is quoted and approved in writing before testing starts. If testing shows the cause is covered workmanship, there is no diagnostic fee and no fuel surcharge, and any fee already paid for it is refunded. If testing finds an unrelated problem or something outside this warranty, the approved diagnostic charge and the fuel surcharge apply. PrecisionFix documents and explains what it found.

Not covered. This warranty does not cover normal wear, unrelated failures, damage from misuse, or defects in parts you supplied. Those exclusions do not excuse improper installation by PrecisionFix. Work by another repairer does not automatically end coverage. If PrecisionFix denies a claim because of that work, the denial has to relate to the claimed defect and be backed by documented findings.

Parts warranties. Parts PrecisionFix supplies carry the warranty their manufacturer or supplier gives, under that company's terms. For each part it supplies, PrecisionFix states on the estimate or invoice the warranty it knows of, including how long it lasts and whether it covers labor. PrecisionFix helps you make a claim.

If the parts warranty covers labor, PrecisionFix applies that coverage. If it does not, labor to remove and replace a failed part is quoted separately. There is no labor charge when the failure is due to PrecisionFix's workmanship covered by this section. A supplier's refusal to reimburse PrecisionFix does not remove any refund or remedy PrecisionFix legally owes you.

Refunds for work performed. Charges for properly authorized services actually performed are not refundable only because you decline further repairs or the original symptom remains. Refunds and remedies for defective services, misrepresentation, unauthorized charges or other legally protected claims remain available as the law requires.

7. Service site, safety, test drives and photos

Your service location. You provide lawful access, enough working space, the keys, and a reasonably safe location, and you are responsible for having permission to use it. PrecisionFix may postpone, suspend or refuse work when site conditions, weather, vehicle instability or equipment needs make mobile service unsafe. Section 2 states what happens to your deposit in each case.

If work is interrupted. Section 5 ("If a job stops early") sets what is payable. PrecisionFix explains the vehicle's condition and the rescheduling options. A return visit to finish work that PrecisionFix interrupted for its own scheduling, equipment or weather reasons has no fuel surcharge.

Refusing service. PrecisionFix may decline or suspend service for unsafe working conditions, threatening conduct, lack of required access, or work outside its equipment or competence. You keep the right to post truthful reviews, raise complaints and pursue legitimate legal claims.

Test drives. You authorize PrecisionFix to test drive and operate the vehicle only as far as the approved diagnosis or verification reasonably needs. Only PrecisionFix personnel who are authorized by PrecisionFix and hold a valid driver's license test drive your vehicle.

Photos and video for records. PrecisionFix takes photos and video to document its services. Photos and video needed for service, warranty, dispute or legal records may be kept for as long as those records are needed.

PHOTOS AND VIDEO FOR MARKETING. By accepting this agreement, you authorize PrecisionFix to use photos and video it takes of your vehicle and the work on its website, social media and advertising, unless you decline in writing by text or email. Declining does not affect your service or your warranty.

This marketing permission applies only if you own the vehicle or have the owner's authority to give it. If you do not, tell PrecisionFix, and it will not use images of the vehicle for marketing. PrecisionFix records every request to decline.

Before posting, PrecisionFix reviews each photo and video and removes or hides license plates, VINs, faces, names, addresses, house numbers and street signs. It also checks for reflections, private surroundings and voices or other audio that could identify you. Photos and video are framed or cropped to show the vehicle and the work, not your home or its surroundings. PrecisionFix will not identify you or suggest that you personally endorse the business.

You can withdraw this permission at any time in writing, by text or email. PrecisionFix then stops any new marketing use and promptly removes existing posts from the channels it controls, including active ads. Copies shared by other people may remain. The PrecisionFix Privacy Policy describes these same uses.

Other surcharges. There are no automatic after-hours, weekend, holiday or emergency surcharges. If PrecisionFix proposes one for a specific appointment, it states the reason and the amount and gets your approval first. This is separate from the $20 mobile fuel surcharge.

8. Liability, disputes and general terms

Responsibility. Each side is responsible for its own actions as the law requires. Nothing in this agreement excuses deficient or unauthorized work by PrecisionFix, or limits liability for gross negligence, intentional misconduct, statutory violations, or anything else the law does not allow to be waived. PrecisionFix's service and workmanship warranty do not include rental vehicles or compensation for inconvenience, lost time or lost income, except where the law requires it.

Collection. PrecisionFix's right to collect amounts lawfully owed is separate from its responsibility for deficient or unauthorized work. Neither one cancels the other. Section 5 ("Unpaid balances") states the limits on collection remedies.

Disputes. If there is a dispute, you and PrecisionFix first try in good faith to settle it in writing, allowing 14 calendar days for a response. This does not stop either side from getting urgent relief, meeting a legal deadline or filing a complaint with a government agency. It does not limit any right you have to dispute a charge with your card issuer or payment provider. It does not replace any notice or procedure the law requires. Texas law governs, along with any federal law that applies.

Electronic records. This agreement and your approvals under Section 4 can be accepted and kept electronically, including by a clearly labeled checkbox, text message or email. Each approval request from PrecisionFix names the agreement or the work being approved, and your reply approves it. PrecisionFix keeps the terms you accepted and your approval records, and gives you copies if you ask.

Changes to these terms. PrecisionFix may update these terms for future bookings. The version you accepted for a booking is the one that applies to that service. A later update does not change an existing booking or work you already approved, unless you and PrecisionFix agree in writing.

Entire agreement. These terms, the estimate you approved and any later written approvals under Section 4 make up the agreement for your service. Any change has to be agreed in writing. If any part cannot be enforced, the rest still applies as far as the law allows. Nothing in this agreement overrides rights the law does not allow to be waived.