Privacy policy

The short version

PrecisionFix is a mobile mechanic in Austin, Texas. We collect only what we need to book and fix your car, and to bill you for it.

We advertise on Google, so this website carries Google's ad tag. It tells us whether our ads bring people to the site, to book, and to call us. Apart from that, the site counts visits and booking steps by itself (see Counting visits below), and it has no other analytics or tracking pixels. What you type into our forms is never sent to Google or to any ad company, and we do not sell or rent your information.

What we collect

Only what you type into a form:

• Booking a visit: your name, phone, email, where the car is (address and city), the car (model and VIN if you give it), what you noticed, your notes, the service and time you pick, how you like to be contacted and your language.
• Asking a question: your name, email, your question, and your phone and car if you add them. This makes a free account with your email so the answer has somewhere to land.
• Paying a deposit or an invoice: the amount and whether it was paid. You type your card into Stripe's own payment page; we never see or store your card number.
• When you send a form, the internet (IP) address it came from, to stop spam and abuse. Our host also keeps short-lived technical logs, as every website host does.

Cookies and your browser

On the home and booking pages, Google's ad tag can set Google cookies that connect a visit to an ad you clicked. If you sign in (to your account, or the owner to the editor), one cookie keeps you signed in. It is needed for signing in to work and is used for nothing else.

Your browser itself remembers two things on your device, and they are not sent to us: the language you pick (EN / ES), and a booking you started but have not sent, so you do not lose it. Clearing your browser data removes both.

There is no cookie banner. Instead, if your browser sends Global Privacy Control or Do Not Track, the Google tag runs with its ad cookies and ad personalization turned off. An ad blocker stops it completely, and the site works the same without it.

Counting visits

We count visits and the steps of booking (opened the booking page, picked a time, sent the request) on our own server, so we can see where booking gets hard and fix it. This uses no cookies and no ad or analytics company. It stores no names, phone numbers, emails, car details, nothing you type, and not your internet (IP) address. A visit gets a random number that lasts only while the tab is open, and visits on the same day are grouped by a code that changes every day and cannot be traced back to you. We also note the kind of device, the website you came from, and your country and state.

We keep these counts for 13 months, then delete them. To turn counting off on your browser, open the site once with ?notrack=1 at the end of the address.

How we use it

• To schedule your visit, get to you and do the work.
• To contact you about your booking: confirmations, reminders, changes, answers to your questions.
• To send invoices and receipts, and keep the records a business must keep.
• To keep the site safe from spam and abuse.

We do not send marketing emails, and we do not use what you tell us to build profiles or target ads.

Who else handles it

A few companies run parts of this site for us. Each gets only what its job needs and may use it only to do that job:

• Netlify hosts the website.
• Supabase stores bookings, questions and invoices in its database.
• Resend delivers our emails to you.
• Google measures our ads. Its tag sees the pages you visit here, the ad you came from, whether you tap our phone number (not the call itself), and your browser and device, under Google's own privacy policy. It never sees what you type into our forms.
• Stripe takes card payments. Its payment page follows Stripe's own privacy policy.
• HAND Protocol, the Austin nonprofit that built this site, keeps it running and can see this information only to do that.

We share information beyond that only if the law requires it.

Do Not Track and Global Privacy Control

We honor both. If your browser sends Global Privacy Control or Do Not Track, the Google ad tag runs with its ad cookies and ad personalization turned off for you. We do not sell your information either way.

How long we keep it

Bookings, questions and invoices are kept as long as we need them to serve you and for our business and tax records. Spam-protection records are short-lived. Ask us and we will delete what we are not required to keep.

Your choices

You can ask to see the information we have about you, to correct it, or to delete it, wherever you live. We will answer within 45 days, usually much sooner. To ask:

• Call or text (512) 571-3425.
• Or reply to any email we have sent you. It reaches us directly.

Children

This site is for car owners. It is not meant for children under 13, and we do not knowingly collect their information.

Changes

If we change how we handle your information, we will update this page and the date at the top. A change that collects more, or shares more, will be explained here before it takes effect.